Effective Date September 1, 2022
Lee Groves Consulting, Inc. (“LGC”) is market research and program evaluation consultancy. We conduct studies using methodologies such as focus groups, interviews, ethnographies, surveys, and data mining. We recruit participants for these studies from client lists, social media, and the general community. Participating in our studies is voluntary. Overall our goal is to use research insights to help our non-profit and social enterprise clients reach their missions and increase their impact.
What Information is Collected
During our research, we may collect or analyze Personally Identifiable Information (information that can be used to identify or contact you, also called PII) and Non-Personally Identifiable Information (information that is sensitive but cannot be used to identify or contact you, also called Non-PII).
We may collect or analyze the following Personally Identifiable Information (PII) in order to contact you or verify your identity:
We may collect or analyze the following Non-Personally Identifiable Information (Non-PII) in order to build a profile of client audiences/constituents:
Information we do NOT collect or store in our database:
We obtain personal information listed above from the following sources:
Personal information does not include:
How We Use and Share Your Information
The personal information we collect is used in data analysis to explore satisfaction, perceptions, and interest in client offerings. When we report data back to clients, we present aggregate summaries or anonymized data without PII attached. We do not disclose personal data to anyone outside of Lee Groves Consulting without your consent and only as necessary related to the study.
Personally Identifiable Information (PII)
In general, we use the PII you provide to communicate with you. For example, we may use PII to contact potential participants, schedule interviews, or send incentives/honorariums. We may also use PII to manage and track your requests to us, such as preferences for participation in research for specific clients or topics, special accommodations, etc.
Non-Personally Identifiable Information (Non-PII)
Sharing Data with Third Parties and Service Providers
We share your information with third parties and service providers necessary to carry out our research studies, such as providing access to online platforms or in-person facilities. This could include providing names and contact information to a focus group facility for participant screening or uploading a list of names and emails onto a survey platform for an email campaign. With some service providers, we do not share your personal data but use the vendor to record, process, and store video/audio from research sessions.
All third parties and service providers are prohibited from using your data for any purpose other than the research project for which you were contracted.
How We Store and Transfer Information
We implement security measures designed to protect your information from unauthorized access. In addition to physical security measures and information security training with our employees, we also protect your information from potential security breaches by implementing technological security measures, including encryption, firewalls, and SSL technology. However, no method of transmission over the internet, or method of electronic storage is 100% secure. While LGC strives to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
LGC may be required to disclose your data in the following circumstances:
Under certain circumstances, LGC may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
LGC may disclose your personal data in the good faith belief that such action is necessary to:
Our Policy Regarding Children’s Information
For children under the age of 18, parents or guardians will be provided advance notice or asked to provide consent prior to the minor participating in the research study. We use reasonable efforts to ensure that before we collect any personal information from a child, the child’s parent or guardian receives notice of and consents to our personal information practices. For focus groups or interviews, parents or guardians must provide verbal consent prior to any phone screening and written consent prior to participation in the actual research session.
A parent or guardian who has already given LGC permission to collect and use child’s personal information can, at any time:
Your Rights and Expectations
Making a Request About Your Personal Data
You may make requests about your personal data by sending an email to firstname.lastname@example.org. Your request must provide sufficient information to verify your identity or verify you have authority to make such a request and describe your request. We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
Regarding Requests That We “Do Not Sell” Your Information
We do not sell, trade, rent, or otherwise share for marketing purposes your PII with third parties or service providers without your consent. The only circumstance that your personal information may be sold is if LGC is involved in a business transaction such as a merger, acquisition or asset sale. You have the right to opt-out of the sale of your personal information and can send a request to email@example.com.
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You can obtain additional information about cookies from the Federal Trade Commission website at www.ftc.gov.
We may provide financial compensation or honorariums to participants in our research studies. These are predetermined incentives for those who qualify and fully participate in the research study. This incentive is provided by our clients to study participants as compensation for sharing their opinions and experiences.